We're here to help! If you have a question about the Hanger or our products, reach out using the form below.
If you wish to contact Students’ Union UCL about a different issue, please go to our main contact us page to make sure you reach the right.
Get in touch
If your message is regarding an order, please include your order number in the message or the date you visited the shop if you made your purchase in person.
Frequently asked questions
What size should I buy?
You can check out our size guide here
The item I want is sold out. When will it be back in stock?
Unfortunately we can’t always give an exact date when items will be restocked, however if a product is out of stock, you'll have an option to be notified when it comes back in stock on the product page.
If there is a particular item you are after and are worried about when it will be back in stock, please select 'Notify me when back in stock' and we will contact you when it is available again.
How much is delivery?
This will depend on the parcel's destination and weight however generally our costs are as follows.
UK orders - £5.99 or free on order above £50
Europe - £14.99
International - £23.99
Please be aware that some destinations have their own set of VAT and Tariffs which are subject the countries laws and their customers officials. For full details see our Shipping Policy.
Do you ship internationally?
Yes! We're pleased to say we can now deliver all orders internationally.
The price you pay for postage will be calculated at checkout but is usually a base rate of £29.99 for all orders up to 2kg.
For full details see our Shipping Policy.
Delivery Terms & Conditions. When can I expect my item?
Depending on where you are ordering from the delivery times will be varied. For any UK orders, we aim to have them delivered next day if ordered before 2pm, or the following day if after 2pm.
For International orders we aim to deliver them between 2-11 days for Europe, and 3-17 days for everywhere else. For full shipping and delivery terms read our policy here.
Do you offer Click & Collect?
Unfortunately, due to space restrictions we do not offer Click & Collect.
Can I return or exchange items?
Yes! You can return or exchange items as long as the items are returned in their original state. For full details of how to return or exchange your order see the full Returns & Refund policy.
Visit us
Opening hours
Monday - Friday: 10:00 - 18:00
Contact us
Have a question about your order or using this online store?
Contact our Customer Care team and we will get back to you as soon as possible.
Where to find us
You can find us on the ground floor of the Students' Union building at 25 Gordon Street, WC1H 0AY
